I purchased the IFB washing machine 7.0kg.model AW 7233, srl. No.80700349 from QRS Retail Ltd, Tc25/2498, MG Road, Thiruvananthapuram-695001 by paying Rs.17600/- and an additional amount of Rs.1773/- towards extended warranty effective from 23/12 to 22/12. A few months after the purchase it was noticed that the machine had developed rust in the innerside of the cabin apparently due to use of poor quality material. Though the matter was reported to the dealer/ service people, they have refused to set it right. My letter dt.09/3 sent through speed post (No. EL047426198IN) to the General Manager, IFB Industries Ltd, Plot No. IND-5, Sector-1, East calcutta Township, Calcutta-700078 has also not produced any response. The attitude of the Company is a blatant voilation of the rights of the consumer. Please use your good office to redress my grievance. Thank you.
T Rajendran
C 59, Observatory Govt. Quarters, Vikas Bhavan PO, Thiruvananthapuram
E-mail: [email protected]
Date; 20/5.
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