I have a Washing Maching of IFB Industries Ltd., under Model Classic, purchased in 2000. I have no maintenance contact for the machine. There was a mechanical sound at the time of spining of the machine since 14th February. I have loged a coplain before the company through their Customer Care No. 1-860-4255678 on 16.02.2010 for first time. The service engineer from the servicing company visited the machine at my premisses on 19.02.2010. After scrutinization of the machine he intimated that three parts would be replaced and total cost of service including service charge will be Rs. 2364.00. If I agree then they would replace the parts. I categorically asked the engineer that on replacement of the said parts machine will be in working condition or not and the respected sound will be removed. He confirmed the same. When I asked about the condition of the Motor he specifically confirmed that the condition of the motor is perfectly O.K. I again told to confirm the same because I have the idea that if the Motor became defected, which was once replaced earlier in I would not go for replacement of the same by spending nearly Rs. 5000.00 again as the maching became very old and I would go for replacement of the maching by purchasing new one. On getting confirmation about the proper condition of the Motor, I gave my concent fro replacement of the three parts of the machine over phone to the servicing company and they replaced the same on 20.02.2010 including the bearing on payment of Rs. 2364.00 by me. After replacement the service engineer run the machine without any cloths and there was no metallic sound. He went away. Immediately after his leaving we run the machine with cloths and at the time of spining the metalic sound again appeared. Also water was coming out of the machine. We did not run the machine further. I again lodge a complain on next day and another service engineer visited the machine on 25.02.2010 and replaced the upper tub of the machine on receiving payment of Rs. 650.00 from me and confirmed that there would be no furteher problem in runnng machine. He also confirmed that there was no problem on Motor and the sound was originating due to the problem of water movement inside the machine. After his leaving when we again tried to run the machine with cloths metalic sound appeared at the time of spining. I again lodged a complain on 28.02.2010. Another service engineer, seperate from earlier two, visited the machine and now told that the Motor is defected and the same would be replaced and I had to pay Rs. 4, 600.00 more. The sound is due to the problem from the Motor. So three service engineers said different parts were responsible for the metalic sound in the machine. If the third person was correct then earlier two persons were wrong and the replacement of the earlier four parts were not needed for which I already paid Rs. 2964.00. It is also not clear whether the machine will be in proper condition after replacement of the Motor on spending of further Rs. 4, 600.00. The servicing company is not giving that assurance. The servicing paocedure of any instrument should be like that on scrutinization of the article the servicing person or company will intimate the total cost of servicing to the customer, then customer will decide whether he will service the article or replacement of the same and intimate accordingly to the service person. In my case if the first service engineer visiting the machine intimate that total five perts would be changed and there would be cost of Rs. 7, 600.00 around I must not go for servicing of the machine. They misguided me and continuously drawing money from me in the name of replacement of several parts of the machine, but the machine was not repaired till now.
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