Hello all,
NEVER TAKE A IFB washing machine for the below reasons:
1. Within a year, you washing machine will give problems
2. The worst customer service, who say they are available 24 hr only to lodge complaints but not resolved. The franchise manager Sampath, are manager Sampath and the AP manager Ramky would not even pick up the calls to resolve the issues too.
The escalation matrix is worst and only name sake and because of these members and the quality of product, IFB is definitely a wrong investment for house appliances.
I have raised the issue on Sep14th where the person never turned up, Sept 23rd where Customer service came to home and said he has ordered for a part which will come in 2-3 days and never reported back., I lodged the complaint again on Oct 3rd where the Cust sevrice came and said it has to be taken to workshop which will be done on 7th.
Till 8th evening no has bothered to respond back and inform the customer of carrying the machine to workshop nor informing any delays.
Also the person who came on Sept 23rd could not even identify this problem and no wonder we doubt the training of these personnel.,
I have claled all the mangers franchise, area and AP manager who are pathetic that they did not even try to understand the issue and switched off their mobiles.
Cant expect anything else from them.
It is definitely a wrong investment by buying IFB products
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