I have been using the IFB washing machine for the past 2 years and is still under warranty. 10 days before, it did not function properly. I registered a complaint through the general customer care number and they replied that it will be attended within 24 hours. Whenever I call I am getting the same monotonous reply but my issue was not fixed. Somehow I got the Chennai office number and contacted them. After speaking to lot of officials they sent a mechanic who did not know anything about the product I suppose. We gave the complaint as motor not running. The mechanic came and said the Capacitor is faulty and took a day's time to replace it. Still the machine did not work. Then the mechanic informed me that the motor might be faulty and needs to be replaced. He also said that he will check if the motor is available in stock and will come with the motor. Like this, two days went away. The issue has not yet been resolved nor the mechanic has contacted us. Its 10 days now since the issue began. VERY VERY VERY POOR, WORST, HORRIBLE service by IFB. Despite staying in a Metropolitan city, the service is really poor. What about rural areas then!!! Is there any higher official whom the consumers can contact regarding this? I have posted this to alert other consumers to refrain from buying their products and also for a solution to my grievances. Kindly help me with this.
Representatives with whom I have spoken with and other details are as follows:
Model Number: AW60-9021
Complaint Date :07/06
Complaint number-4608164
Officials whom I have contacted:
Menaka, Suresh, Madan-43519315
Thiru-9381086792
Srinivasan-9710444473
Mechanic who visited- Manikandan on 10th and 11th June
Complaint number-4608164
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