Infibeam Online
Refund and selling Damaged item

It is the third one I've had to cancel because of poor service and was not in stock. But the amount was take from my account showing the products was IN STOCK please kindly look into this matter and take necessary action. I used Infibeam online to send a few home appliances to India which included a microwave oven, water purifier and a refrigerator. All the payments were made online and I had selected the product online which at that time showed me that it was in stock. After waiting long for the refrigerator to be delivered and no updates from infibeam I contactacted them several time just to find out status of my item. I was told that it was out of stock and I had to wait. I could not wait and I asked for a refund which was fair on my part because at the time of purchase and till now on their website the item is shown as IN STOCK. again I was told that the refund will be done in 5 - 7 business days. I had to ring the customer service plenty of times and refund done after very long time. I spoke to different people and non of them was not able to resolve my issue. There representatives always speaking different storeys for ex. some would say its under process some say its out of stock they had to arrange from some where others say they have discuss with the there concerned department.now you please tell me whom do I believe. In the meantime, the water purifier was delivered to my home in Kerala in a very poor condition. The ceramic filter was leaking and the top plastic part was broken. and the item was taken back and I clearly said them I don't wanted this item to be replaced but I need my cash back. I contacted Infibeam again Today and I was told that it was misunderstanding, the cancellation was not yet processed. I am very upset now About the microwave they suppose to be delivered on 31 Aug but it wasn't done. I simply requested to them i need my cash back.because this is the third time, always say excuses which makes me no sense and I realise that it is a sort of cheating the customers. I strongly believe this is a company which has selling totally fake products.and I doubt now holding customers cash doing some other business showing with out of stock products. I rang infibeam again today and I was told that the refund is not yet processed and its been more than 6 weeks now. Iam expecting a reply from you. My email id is paulmkr@gmail.com.

Company: Infibeam Online
Country: India
State: Kerala
City: Ernakulam

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