Hi,
This is Sandeep and i have bought an ismart intex phone on 26th Jan '10 from Dwarka Telecare. But i have been totally upset with this product as i have been constantly facing problem. Within 2 days of buying this phone i approached my shopkeeper in Dwarka (Dwarka Telecare) with lot of problems and the phone was replaced, but again the phone has started giving problem and there are many features which are used to sell the mobile which are not functioning:
1. Applications not available (Refer to the packaging case of mobile which states these as the features):
a) Yahoo Chat
b) GTALK
2. Battery backup is less than 4hrs against long lasting battery backup mentioned for this phone…very very bad battery back but shopkeepers selling this phone telling customer that it has a great battery backup.
3. Speaker not working: Speaker giving problem and not good quality sound (Service center has also accepted this)
4. Swapping FM channels through headphone is not working
5. If somebody calling you and the mobile is locked mode in that situation you can’t even check the phone book and can’t write anything at the time of calling.
This is completely cheating and when we approached your service center in Hari Nagar they were little help with informing that they have not got any training and they are not aware of the feature and they did not even register our entire complaint about the phone. Of the above mentioned problems i am facing with my i-smart phone only speaker not working problem was registered.
Shopkeeper has cheated us telling me all the above mentioned features of the phone, but none of them available in the hand set. I would like to get my money refunded by the company or shopkeeper.
I would much appreciate for your help to find resolution on the same.
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