This is in regards to a complaint of one of Zero B's ex-employee - Mr. Shankar Kr. Das, Mobile# 91-9871427933. This goes back to Trade Fair held at Pragati Maidan, New Delhi in November'2004. We visited Ion Exchange's stall as we were planning to get a RO system installed in our house. There we met Mr. Shankar Kr. Das & he informed us about the product. He took our contact number & subsequently called us there after. An appointment was fixed & Mr. Shankar Kr. Das visited our
house on 05.12.2004 for product demo. As we were already looking to purchase an RO system, after demo, we gave him 500.00 in cash as an advance. At that point in time, our address was 130-C, DDA Flats, Shahpur Jat, Near Khelgaon, New Delhi. The copy of the receipt is still with us & we have mailed you a scanned copy of the same. Proforma Invoice no. G-72. We have been trying to get in touch with somebody from Ion Exchange numerous times, but till date all went in vain. We have
made numerous phone calls to Ion Exchange, but what we heard from them was just unacceptable & unexpected. On 04.09.08, i spoke with Mr. Arvind at 02:45 pm. I explained him the whole story & at the end, he said that nothing could be done. His
words pinched me to such an extent that i really cannot express the same. At the end of the call, he told me that i (Samarth Singh) cannot do anything about this, telling me that Mr. Shankar Kr. Das has cheated many customers the same way & the company - Ion Exchange has said that it is not responsible for the same. Even though, Mr. Shankar Kr. Das was a representative of Ion Exchange, the company on many occassions has straightaway refused to do anything, that too when we have
relevant proof to state the claim.
Now, it's more than 5 years & after repeated refusals in these 5 years from Ion Exchange, i have decided to escalate the matter to Consumer Court. All the follow ups have costed me a fortune, that too when i'm right on my part. We did purchased Ion Exchange's RO sys & made complete pymt. If we wanted, we could have blocked the remaining payment or get the cheque dis honored on our part, but even then we showed sincerity on our part. However, Mr. Shashi Bushan assured us that he will definately escalate the matter to the higher authorities & will get back to us, but till date nothing of that sort happened.
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