Dear Sir,
I bought the Kenstar split A/c in august for which i was given the guarantee of compressor for 5 years.
In October the compressor stopped working, your service center replaced the compressor & fill the gas free of cost.
Similarly same thing happened in july your service center get the things done.
Then in 2010 the compressor stopped working againg, then also you service center admitted their fault and changed it free of cost.
Now you earlier service center is closed down. The similar fault has happened again, compressor is not working, but the new service center which is in gzbd is asking a service charge of Rs. 2500/- for filling the gas & changing the compressor.
Please tell me where is my fault if your compressor is having problem, why should i bear the cost of the gas filling.
Every year since i bought the a/c, compressor is having problem, I told them to get the piece changed but I received no response from you the person en-charged.
It was only when i used your Electroux a/c i was confident that your Kenstar branded items will also be good.
But I am highly disappointed with the product, service & your front desk staff, your manager Mr. CP Singh (Meerut).
So i kindly request you to please help me regarding this.
I hope this mail not go into trash & Videocon the parent company will look into this.
Regards
Abhishek Agarwal
address : 193/5 Thapar Nagar
Meerut
Contact No : 0 9719206654
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