With deep regrets I register my dissatisfaction regarding Kent RO as a
product, its customer care, the quality of servicing & expertise of
technicians.. Since the day the Kent RO has been bought I am
regulary taking AMC from Kent RO authorised distributor, for which the
complete details & record is lying with me [ surprisingly in
between once the company even changed the authorised dealer at
Amritsar without informing me despite of the fact that my AMC was
going with that dealer]. If the company cares to search my AMC account they will
see the number of complaints lodged & the lackadaiscal approach of
the Co. & their customer care service center in attending to
greviances, keeping in considertaion that in some cases the regional
marketing executives of Kent RO were also informed about my greviances
regarding products performance & service.
Now on improper functioning of my Kent RO i am being told that
all the major parts are damaged. I attribute this fault to poor
product quality & improper service support for the reason that since
the start I am regularly taking AMC of the product from auth.dealer.
Despite of assured number of service in the AMC not even a single
service has been provided in the current AMC which causes damage to
the product & loss of healh to the customer. I hold the KENT RO company
responsible for inconvenience caused to me as your customer.
Rana Partap Singh
56, Majitha Road, Amritsar - 143001
PUNJAB
Mob : 919814053668
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