Dear Sir,
A Microwave oven [KMG 2311] of Koryo make was bought on 25 December - 2009 from Tikiapara Big Bazar.
Within 2 - 3 days of its installation the machine turned out to be defective. A complaint was lodged against the same but no response. After repeated calling & chasing the concerned person for more than 3 months, an authorized service person appeared at out Howrah residence but instead of rectifying the complaint, he completely ruined the machine when a spark came out of the machine. The machine was brought to our Jadavpur residence expecting availability of better service from the mentioned company, Koryo.
A complaint was again lodged regarding the same matter from this address. The same position took place and this is the worst CUSTOMER SERVICE, I have ever seen in my lifetime. After 4 -5 months of repeated complaints, am authorized service person visited. After detailed inspection of the appliance, he suggested & advised us to submit the microwave oven to a service station at Southern Services, 6/14 Prince Anwar Shah Road, Poddar Nagar, Kolkata – 700068, where the product might be replaced with a new one.
We managed to act as per his advice & submitted the machine to the service station, as was specified by the authorized service person. No specific date of report was provided by the service station & was told that we would receive a phone call from the station if & when the product & its relevant complaint would be rectified. No calls or feedback were received by us for months. We started calling them up & they went on delaying the process with some reason or another.
After sufficient long process, we had to visit he service station in person to follow up with the matter. They replied that the defect of the machine has not been solved & several engineers of different levels are trying to solve the matter but all ineffective. They gave us a 7 days time during which if they were unable to rectify the problem, they would replace the product with a new one. After 15 – 20 days they called us to take back our machine, assuring that the product & its complaint has been rectified.
We went to collect the product but while the office manager & senior technician tried to give us a demonstration of the rectification, the product again turned out o be faulty, right in presence of all of us. At the very moment, they assured us & told us to collect a new replaced product after 7 days.
When, after 7 days, we called them over phone, they again told us that the same product is rectified & we should collect the same. We denied.
The points are:
1. The warranty period of the material is 2 yrs out of which, 1 years 2 months has passed.
2. During this 1 years 2 months, we could not use the product for even a single moment.
3. Even if we collect the same old product, there is no guarantee that the product will provide us proper service.
4. Does Koryo company or any of its representatives have any value of their words?
After, such harassment for 1 years 2 months, the service station is not at all ashamed of themselves & a female employee from the same, uses filthy languages & tries to harass people so that they avoid to call them in future.
In this connection, I would also like to state that I have previously sent an e – main at [email protected] long back regarding the same matter but have not received any response till date.
This is a complete disgrace on the part of the company & I will never advice or suggest any of my friends or colleagues to buy any product from Koryo. On the contrary, I would always discourage everyone to buy a product of the mentioned company.
Thank you.
Indraneil Banerjee.
91 9883183777
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