I have purchased LAVA B8 handset through Flipcart.com in Feb 2nd week of 2012. Just in two months, Apr 2nd week around, all the top rows keys not functioning. Letters, E/2, R/3, G/5, H, uparrow, downarrow, etc doesn't function. Without these numbers & letters a phone is a useless. Entered complaints in their www.lavamobiles.com and left my phone numbers. Multiple times. It doesn't accept after one successful register. They never bothered to call and offer to solution. They dont have 1-800 toll free number. I could not even type their numbers, as most of critical numbers like 2, 3, 5 doesn't work. I have changed my SIM to temporarily to a old phone and called, after transferring from reception, they cut the call. WONDERFUL CUSTOMER SERVICE!!! They have only very few selected service centers in Bangalore, (when I called, at least 3 of them shut down their customer support for LAVA phones!) The other one is not working over week ends. When I contacted their Rajaji nagar service center, one "intelligent" person questioning me back asking "How come suddenly your key pad not working after working for 2 months" What would I answer to such jerks?
BOTTOMLINE IS: I AM OK TO LOSE THIS Rs3800, BUT PLEASE NEVER EVER PROMOTE OR BUY PRODUCTS FROM LAVA. I dont want others to get cheated like me by seeing their ad or their website. I am not sure How INTEL has made joint venture with this Fraudulent company to release smartphone. May be Intel is intelligent to use them as experiment rats. Never get TRAPPEd fellow customers. A company doesn't respect a customer, should not be in business for long. Share this story with any mobile buyers. NEVER BUY LAVA.
Thanks
GP
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