I purchased and LG 1.5 tone A/C for Kohinoor Electronics Thane on 12the April thee sales representative was Altaf. As soon as I received the delivery at home and installed I was getting the sound in the A/C and also the cooling was not happening proper in it. I complained it to Kohinoor and they said LG representative will be coming at home to check and they said to replace the booster inside it as it was having a defect. I called kohinoor electronics and said the new A/C had a defect inside and LG is telling to replace a part inside it. Kohinoor said we cannot replace this A/C for such a small issue it may be in delivery there could have been some minor fault inside it and they forced to replace the part instead of the complete unit. I even insisted Mr. Bhagwan the head of Kohinoor electronic Thane, but he still said they cannot send the replacement of the unit LG says and said me to replace the part. I agreed and on thee second day of installation thee booster inside thee A/C was replaced. Sound problem was solved but cooling problem still exist. I called thee LG and Kohinoor guys to visit thee home and check. From simple technical of LG Thane (Imran and Hussain) to the main Area head LG Thane Vivek came and checked the A/C and found that 1.5 ton of A/C is not actually making 90 s.q.feet of room chilled where for more then 1 hour it is working on 18 degree and thee room temperature comes till 23 degree. My flat is in the middle of the building, no heating device like Computer, Fridge, microwave etc, this room has 1 bed of my kid and 2 cupboards. I even recorded their voice (where they in conference were not aware I was recording thee conference call) they were taking to some south Indian person who was head of LG from Noaida (Delhi) agreed about the issues in A/C (But that is different part that LG service is the worst service that I ever noticed and till date I am fighting for it now Marketing executive Janak Doshi also involved in it) I took this voice recording to let Bhagwan from Kohinoor listen this, the response that I got was shocking, he said that in our letter we say "we only provide service underwarrenty, so we said this to LG and they will provide the service to you, we have no concerns after sales of this service". I requested them to replace the peace they said to check direct with LG and Kohinoor does not plays any role after sales of thee product, I even said I'll take action Mr. Bhagwan clearly said to take any action that I like but replacing or refunding of product if faulty is not their lookout. It is about 1 month that I am facing this issue. I feel now a days customer (specially we Indians in India as customer) are treated like a dogs, where we are not able to get the satisfaction for our own money on product that we purchase. Please do not get me wrong that I am some competitor or any other person just is talking about Kohinoor you can take my order number of product purchased in Kohinoor and have a check. My name is Zafar Khan and the order number is ORD1301249. If any of you by mistake visit Kohinoor just ask them to check this order number and see thee customer name and product. You will realise that this all things are true and not a fake story or so. Please do not ever go to Kohinooor, go anywhere else with through study of Shop and Electronic item and never Trust LG service.
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