I gave complaint for my LG LCD 32’’ TV and complaint number is – 31072631897
After calling repeatedly to customer care (who keep saying the same dialogue – your issue will be addressed in 24 hours), I got few service centre numbers too.
080-42196115 - KR Road service centre – keeps ringing no one picks up
9986509294 - Maria, KR Road – asked me to call Mr. Chandrakant
9739983489 – Chandrakant – Talk to our Mechanic
9739983513 - Mechanic - Will come today
30-07 - Mechnic comes, tries his best and confirms that the Panel has problem and can’t be replaced. So the TV needs to be replaced. Assures to call next day
31-07 - Didn’t get any call. After calling he told - already informed supervisor and will get back on Monday.
2-08 - Again didn’t get any call. After calling the mechanic told to talk directly to supervisor - Chandrakant. Called Chandrakant and got assurance that by evening he would call back.
3-08 - Once again no call back. After calling Mr. Chandrakant said - Sir I will follow up and get you back this evening.
4-08 - As expected no call back. After calling Mr. Chandrakant said - Sir I will follow up and get you back now it self in 20 mins
5-08 – Again as usual no call back. wrote mail to LG India with some hope.
Thankfully Mr. Chandrakant woke up and called me with some branch manager in conference call. To my utter surprise the person asked me for the original bill receipt, reason - the xerox copy is no longer visible (And this comes after one week of submitting the bill copy). Assured me that someone would come today to my house and take the bill and the issue would be addressed in 4 days.
6-08 - One person came and collected the xerox copy of the bill and he was satisfied atleast.
I guess LG doesn't atall care for its customers and don't give outgoing calling facility to its employees in office.
12-08 - As expected no call back from any one. Called Mr. Chandrakant and his famous reply came back - Sir I will get back to you this evening.
14-08 - No call back as I said LG doesnt give call back facility for its customers. After calling he gave his manager's number Mr. Umendra (9739983400) who never picked up the phone.
Again called Mr. Chandrakant and he started telling stories again. When I asked for a tentative date - he rudely answered - "WE CANT GIVE YOU ANY DATE"
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