Sir/madam
i regret that i have to write/complain to u regarding unresponsible behavior and gross unprofessionolism of your service centre named ' alpha service, vikas puri'. I always had a great respect for the professional approach of your staff... But to my utter disbelief, this episode has shook my belief... My window AC, which is still under extended warranty of compressor, was taken away by the staff of said service centre on my complaint vide work order no. RNA110402003773 on 06.04.11 with an assurance that same will be delivered in 3 days... i called that said service centre on 9th on which they told me that the AC's compressor has been fixed and same wil be sent on 11th, i again called on 11th, 12th, 13th and today, 14th to which either they hung up their phones or rudely tell me to hung up and dared me to complaint against them... I was shocked and now, i m writing to you to resolve my complaint... this is gross malpractices by your service centre... failing which i m at liberty to exercise legal remedies available to me by approaching the court of law for the mental harrasment caused to me and my family.
hope u will act swiftly and resolve my complaint...
Naresh Kumar
011-20596135
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