Good day Sir,
Please note the following, I, Rajesh Kurup, had purchase an LG Double door Dias Refrigerator (Model GP-P267FTB), from Kohinoor, Naupada, Thane on Oct.
The feed water pipe within the refrigerator had sprung a leak around Jan, We registered a complaint at their authorised service centre (Job number RNA110125066623) and the service technician patched the pipe temporarily.
We were advised by the technician that a new hose was not available and hence could not be replaced. Hence the pipe was patched up with putty.
However after a couple of days this same hose sprung a leak, which was again rectified momentarily (RNA110402003505). The service technician again assured us that the order for the pipe had been placed and when he receives it, he will be attending us for repairs. For both the above service outside the warranty period the attendance for the technician had been paid.
This same feed water pipe has begun leaking again and there is water below the refrigerator every time the fresh water is taken. we have requested LG service center to look into the above issue and have literally given up, as the issue is well past a year.
Kindly advise if LG as such does not have any responsibility to service the product despite the thing past its warranty period. or are to be resigned to the fact that if anything happens to the products the consumers have to bear the brunt of the whole thing.
The question is not whether i can bear the cost of the pipe outside the warranty period, the question is that if anything in the product goes defective and we do call the service centre how long do we have to wait for a replacement of the simple feed water pipe.
This whole episode is highly distressing and sad, more so every for the quality of service which LG assures to offer us and what we get in return. The product was planned to offer us safe drinking water and now since the pipe has not been repaired for the last one year, through no fault of ours we feel that we have been cheated.
Kindly advise if we need to buy a new refrigerator and hope that outside the warranty period nothing happens to it, or do we have any alternative.
Yours truly
Rajesh Kurup
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