By E.Mail: [email protected] 12.09.22.10.2011
Mr. Sudhin Mathur.
Head of Mobile Handsets Unit,
LG Electronics India Pvt. Ltd.
Greater Noida.
Sir,
I have to bring to your notice that I had written a letter, reproduced below, to which I did not get any response to the issues raised by me except the acknowledgement. I had not claimed any compensation but it was only a feedback which I thought your people will determine the accuracy and relevancy to know what they are doing right and where they need to improve. In case investigation proves to be true what I have stated in my letter then I must be compensated by replacement or repair free of cost. I hope you will not disappoint me in responding this Mail.
With regards,
R.N.KOHLI.
C.C. to Mr. Soon H. Kwon. Managing Director for information and intervention, if necessary.
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E.MAIL
[email protected] 22.10.2010 reminder on 29.11.2010 To Customer Support
21.03.2011 Reminder on 07.04. 07.04.2011 [email protected]. 11.08.11
LGIL, Head Office,
Greater Noida (UP)
Sir,
I feel it obligatory on my part, as a consumer, to bring to your notice the following facts.
My son purchased a Mobile handset on 27.06.2008 at Bhubaneswar vide Model No: LG-RD 6100 / RSN: RLGHS 1027967093. In the first week of this month it developed a problem – when switched on, the light with the word LG appeared on the screen and it disappeared with in a fraction of a second and again automatically appeared and went off. This ON/OFF continues until disconnected from the battery. When approached your service centre, they said there is problem with the Mother Board which needs replacement and it will cost more than `700.00. As stated by you the self protection function of the battery cuts power of the phone when its operation is in an abnormal state. If your claim is correct then there should not be any damage to the components inside the handset. Any way I am not an Engineer or Electronic expert but the durability of the equipment is under question as you also state “ LG creates handsets that provide an optimized mobile experience to customers around the world, with cutting-edge technology & innovative handset design capabilities, with advanced wireless solutions.”
I am sure while designing this set your R & D people must have kept in mind the durability or the life span of the components fitted inside the handset which can never be two & half years. I feel there must be some assembling or manufacturing error in this handset which needs to be investigated by you though the warranty period is over.
Thanking you and expecting that the response will not be denied.
With regards,
R.N.KOHLI.
Appt. No:107, Aditya VIP Enclave,
Shantinagar, Jharpada,
Bhubaneswar-751006.
Mobile No: 09438420248.
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