To,
The Chief Executive (Service)
LG India Ltd.
I had purchased a side by side refrigerator model no B217-BTJV having a serial no 108TRBS2H283 on 6-10. Within 8 months of purchase we are facing a problem with this fridge from last one week that its cooling system has totally failed. I lodged a complaint on 19-06 having complaint no RNA120619078422. The next day on the service executive visited our place and checked that there was a gas leakage in the unit. He told us that it will take some days to repair the unit as they have some lack of gas stock and some other issue. So they will not be able to repair it immediately and later too they will have to take the unit to their service centre and again there it will take few days to repair. We asked him that who will take the unit and bear the cost so he said that the customer will do it. I think it was our biggest mistake that we purchased a refrigerator from LG company which has such poor customer service standards. Gas leakage is a manufacturing defect and not customer fault and that too just within 8months from date of purchase.
Post he went from our place nobody contacted us so out of disappointment from the fact that they are not repairing the unit on priority in these hot summers when we actually require it the most I visited the local vendor Videon Electronics from where we purchased it. But the vendor denied for any support so i had to visit LG local office in jaipur. There I met the customer service executive Ms Charu who made me speak to their senior customer care manager Mr R P Sharma who promised me to call back after an hour with a solution. But I dint recieve any call from him for long so I tried calling him but he dint even bother to take my calls. I must have called him more than 50 times in the entire day but he dint take my call.
This is the worst customer care experience I have ever come across. I have also written a mail to their service ID but have recieved no satisfactory response. I would want to take up this issue with their top management and consumer court asking them is this what the call as customer service. They say with LG life is good but they are doing everything to make customer's life a hell.
I hope someone will listen to my complaint and be considerable enough to provide assistance.
Anubha singhal
7665013338
Jaipu
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