Dear LG Team,
Today is the 19 th day from the date of my complaint and still neither replacement product is given nor any assurance or call from LG India.
Why shall I suffer more and that too even when the product is in wararnty period.
This is clearly a case of harrasment to customer.
Its not my duty to call anybody in LG india again and again for the solution to be given. Its the moral and official responsibilty of the company to serve the customers and keep them updated and provide immediate solution.
I am surprised to see the time the company is taking to resolve this.
From this tragic incidence I can imagine how worst will be the service when the product will be out of warranty.
The case has moved beyond the bearable limits and now I don't need a replacement even.
Please process to Refund my money that I paid to purchase this product.
& On Mon, 7/11, LG Service wrote:
From: LG Service
Subject: RE: RE: RNA110624087083/RNA110613010722/RNA110613010722, WAC not working from 30 days
To: "Murphy Steel Products"
Date: Monday, July 11, 7:46 AM
Dear Customer,
We sincerely apologize for the inconvenience caused to you, due to improper working of your product.
We have given necessary instructions to our Branch Service Manager to look into your complaint and resolve the same at the earliest to your satisfaction.
Should you require any further service support, please do not hesitate to get in touch with our Branch Service Manger Mr. Atul Wadhwa on his mobile number 9811354667 or write to us at: [email protected].
Thanking you and reassuring you of our best services in always.
Regards.
Ganesh
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Murphy Steel Products [mailto: [email protected]]
Sent: Monday, July 11 11:08 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM ([email protected])
Subject: Fw: RE: RNA110624087083/RNA110613010722/RNA110613010722, WAC not working from 30 days
Dear Team,
I have not received any information about the replacement of my faulty AC lying with your service center (Noida DSC) from last 15 days.
I think company is testing the patience of its customers.
This is unaccepatable delay from a consumer electronics giant moreover even when the matter is with authorized people who can take immediate decision.
Regards
Jatin
9958160056
& On Wed, 7/6, Murphy Steel Products wrote:
From: Murphy Steel Products
Subject: Fw: RE: RNA110613010722, WAC not working from 30 days
To: [email protected]
Date: Wednesday, July 6, 7:12 AM
Dear Mr Atul,
Please find attached the copy of the AC invoice as reuired by you for the replacement purpose. I hope the product will be replaced immediately now.
Waiting for your reply on the same.
Regards
Jatin Vij
& On Thu, 6/16, Murphy Steel Products wrote:
From: Murphy Steel Products
Subject: RE: RNA110613010722, WAC not working from 30 days
To: "LG Service"
Cc: [email protected]
Date: Thursday, June 16, 5:15 AM
Dear Team,
My AC has been repaired by the Noida service team and I also got the assurance about the trouble free working of this product in future.
Further I would specifically like to thanks Mr Atul Wadhwa who personally contacted me on 13.06.2011 soon after I registered the complaint and listened very seriously to my complaint.
He committed for the pick up of the AC and it was done same day. He not only assured reliable repairs but also offered me a Standby AC till the time my AC gets repaired.
Thanks once again for the extra customer care shown by Mr Wadhwa and his team.
I hope the AC will work ok now.
Regards
Jatin
& On Tue, 6/14, LG Service wrote:
From: LG Service
Subject: RE: RNA110613010722, WAC not working from 30 days
To: "Murphy Steel Products"
Date: Tuesday, June 14, 4:34 AM
Dear Customer,
We acknowledge your concern & forward it to our branch office in order to take an immediate step in this regards.
To help us serve you better, please provide us your valuable feedback, on our service ID [email protected].
Thanking you and reassuring you of our best services always.
Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
From: Murphy Steel Products [mailto: [email protected]]
Sent: Monday, June 13 15:14
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM ([email protected])
Subject: RNA110613010722, WAC not working from 30 days
Hi,
I bought a LG window AC MODEL-LWA5FW1DF1 BEARING SERIAL NO- 002DRFR001419 last year.
From the very first month of its usage I found some low cooling from the AC, but I myself didn't believed that how could a new AC be a defective one.
We asked the dealer about this and he informed that after some usage the cooling will get improve. So I never complained again.
He also informed that you will get 3 timely services free from LG company, which we never got till date.
In feb this year the cooling gradually decreased to minimum and finally the AC stopped cooling/working at all.
After this I registered a complaint on customer care and got an ID- RNA110321030845.
The engineer came to service told that the Gas inside is completely finished and they need to take it back to the service center.
I wondered tha how the Gas could leake in the new AC which is used just for 4 months...???
This proves that there was a manufacturing defect in the AC right from begining.
The engg took it and brought it back after 2 days saying that the Gas has been filled and you can use it and there will be no problem afterwards.
But the AC challenged the repair quality by LG and again the cooling started deteriorating day by day.
I again lodged the complaint to the service centre and the guy did something in the AC and again ensured that the AC will work without any problem now.
The guy at the centre told us not to register the complaint with LG as it creates duplicate entry.
They told us that since they have our address and contact No, they will come and repair the unit. But we waited entire month but no body turned up.
The AC cooling now is zero and there is some ice formation happening inside.
The AC is not at all working from last 30 days and we are so frustrated and harrased by the company in terms of the poor service quality we faced.
I want to draw the attention of the higher authorities in this matter and want complete refund of my money paid for this AC which is having a manufacturing fault. Failing to which unwillingly I have to move to consumer forum for the valuable justice to be done.
Regards
jatin
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