From: Mathur, Piyush
Sent: Wednesday, November 10 12:12 PM
To: '[email protected]'; '[email protected]'; '[email protected]'
Cc: '[email protected]'
Subject: Complaint pending since 17th Oct
Importance: High
Balaji,
The problem is still not resolved and you quick action is Highly awaited.
Please respond with your plan of action on this ASAP.
Does Anyone at LG have ears for consumer complaints?
Customer Service Department of LG India- Have some shame!!!
&--Original Message&--
From: Mathur, Piyush
Sent: Tuesday, November 09 8:07 AM
To: '[email protected]'; '[email protected]'
Cc: '[email protected]'; '[email protected]'
Subject: RE: Unsatisfactory Service - Immediate Action Required
Importance: High
Balaji,
As per our telephonic conversation today morning, you are unable to repair the product.
In that case I would like to have all my money back (as mentioned in receipt) and you can arrange to pick up the product as soon as possible from my home.
I am left with no faith in product quality and after sales service of LG so please atleast process this action immediately!
Thanks & Regards,
Piyush Mathur
&--Original Message&--
From: Mathur, Piyush
Sent: Monday, November 08 2:38 PM
To: '[email protected]'; '[email protected]'
Subject: RE: Unsatisfactory Service - Immediate Action Required
Importance: High
Hi,
PFA the scanned copies of Original receipt and Warranty card for the Plasma TV as required by you.
Also note that, since, the payment was made on 15th Nov '09 the receipt is having that date on it but the Product was actually delivered on 20th Nov (mentioned on receipt also as due delivery) the warranty starts from 20th Nov which is correctly mentioned on Warranty card with dealer's stamp.
Please take immediate action as the complaint was raised on 17th October but still it is not resolved.
Thanks & Regards,
Piyush Mathur
&--Original Message&--
From: Mathur, Piyush
Sent: Thursday, October 28 8:50 AM
To: '[email protected]'
Cc: '[email protected]'; '[email protected]'
Subject: RE: Unsatisfactory Service - Immediate Action Required
Importance: High
Hi
NO ACTION IS TAKEN TILL NOW!!! Please do the needful.
Regards,
Piyush Mathur
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Tuesday, October 26 11:52 AM
To: Mathur, Piyush
Subject: Re: Unsatisfactory Service - Immediate Action Required
Dear Customer,
Thanks for sharing your concern with us.
We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.
To help us serve you better, please provide us your valuable feedback, on our service ID [email protected].
Thanking you and reassuring you of our best services always.
Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
PIYUSHMATHUR
To
10/25 03:35 [email protected],
PM [email protected]
cc
Subject
Unsatisfactory Service - Immediate
Action Required
Hi,
I recently purchased two new products of LG 1. 42" Plasma TV 2. Double door Refrigerator
Both the above products are having defects and I raised complaint with LG call centre several times. Both are in warranty and the local service person Mr. Sanjay is telling us that they are awaiting spare parts whenever we ask him for the repair of products.
I am really tired of this LG brand name as such because they make tall claims of after sales service but when the actual time of service comes they provide excuses and not the desired service.
I am giving just 2 more days to you to take required action on this if you at LG really have some business ethics.
After that I'll be left with no other option apart from raising complaint against LG in consumer court for this incident of no service provided in warranty.
Looking forward for an immediate action on this!
Thanks & Regards,
Piyush Mathu
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