ToThe Manager (Service)
LG Electronics India Pvt. Ltd.
01.05.11
Sir,
Sub: Complaint regarding faulty service.
This is to draw your kind attention in the following lines that I have purchased a LG semi automatic top loading washing machine Model: WP 9241, serial #: W64N503IL025217, from your authorised vendor at KONNOGAR, HOOGHLY, on 29.08.05. It worked satisfactorily till 2010.
On 13.12.10, I contacted your service centre to arrange to change one lint collector net as it has torn. On 15.12.10 your service engineer showed up and supplied two pieces of net filter @ Rs.30/- and charged a service charge service tax (10.3%) of Rs.221/-.
Within 4 (four) months of your Life’s Good service the water from the washing drum started draining out automatically and washing could not be done due to most of detergent water drained out without soaking. So, on 13.04.11 I registered a complaint (RNA 110413016415) on urgent basis. On 14.04.11, I again made a reminder. Lastly on 15.04.11, your service engineer showed up and changed the Bellow charging Rs.66/- and again for your Life’s Good service Rs 221/-.
Unfortunately during his visit I was out stationed for my job but while the job was finished, I contacted your engineer Mr. Sourav Das of NORTHERN SERVICE 73, G.T.Road, Mallickpara, serampore, PIN 712203, to check if any problem is still there, he responded that everything was fine working.
Astonishingly today on 17.04.11, when I washed and opened the drain switch the machine started leaking at the bottom and my drawing room was flooded with inch deep water. Previously problem was water was draining out of the drain hose now on opening the drain switch water is passing both from the hose and also from the bottom.
I again call for the service engineer on 27.04.11 who visited on 30.04.11 and tried to repair the fault, and promised that no problem will occur. As I was out of station so everything happened in front of my old aged mother who is not supposed to get the thing examined. However again today when I opened the drain switch, water started dropping underneath, the problem is still there.
May I know if there is any ill motive? Again customer will contact the service cell and again a service charge of Rs 221/- for LIFE’S GOOD service? Again the complainant will wait for your mercy till 72 hours?
Kindly do the needful at your earliest to save me from my flooded condition.
Thanking you,
Yours truly,
(MUKUL MOITRA)
319/1 subhasnagar P.O MOREPUKUR (Rishra)
Dist: Hooghly West Bengal
PIN: 712250, Tel (033) 26721187
Copy to: Consumer Affairs Department, Govt. of West Bengal
Bhabani Bhavan, Alipore, Kolkata: 700027. Tel: (033) 24799874/9871
For kind information please.
ToThe Manager (Customer Care)
LG Electronics India Pvt. Ltd.
25.07.11
Sir,
Sub: Complaint regarding faulty service.
In reference to my earlier complaint I would like to mention that after lot of trouble the service personals somehow fixed my problem of leaking water inside the dining room, but with deepest pain in my heart, I regret to mention that I am again facing the same problem. Complaint no: RNA 110725076049. The service engineer attended but advised me that due iron content in water is heavy so the bellow needs to be changed. My simple question is that my washing machine was working fine since 29.08. in the same position, problem of leaking water through the drain pipe started on 14.04.2011. after lots of trouble the problem got fixed in may again I need to pay Rs 287/- for the bellow within two months? Is this the policy of the company to replace the parts with bogus materials so that customers need to call and pay within 2 (two) months?
Thanks a lot FOR YOUR LIFE’S GOOD PROPERGANDA.
Yours faithfully,
MUKUL MOITRA
(033) 26721187
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