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From: vaibhav dhuri
Date: Mon, Oct 17 at 9:46 AM
Subject: Fwd: Micromax - Poor Customer Service by your Company
To: [email protected]
Dear Service Head,
Still no response, we have called the call center were transferred to status department, but no response!!! This is the worst experience of customer service we have ever had... can someone please help/respond or should we start writting on the internet and inform medi, file complaint at consumer forum for all the mental harrassment we have been going thru!!!
We are wondering if these emails are being read by anyone, we are only getting a sytem automated response!!!
Will somweone please call us back do something!!!
Regards
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Vaibhav Dhuri
SONY INDIA PVT. LTD.
http://www.sony.co.in/section/home
&&&- Forwarded message &&&-From: User, CCC
Date: Thu, Oct 13 at 4:15 PM
Subject: Micromax - Poor Customer Service by your Company
To: [email protected]
Cc: vaibhav dhuri
Dear Regional Service Manager,
I made a Great mistake by being a customer of your esteemed company
I had given my Micromax Q7 having Job no W030414-0911-205186
to your Authorised Service Centre At Bhandup- Mumbai To Cell’Q Dreams Mall Bhandup W
on 13th Sept’ 2011 for Replacement
Service Center manager told me that it will take approx 1 month for the said job.
After first 10 days again i had called on your toll free no they inform that it will be take only 7-8 days
Now it's more than 20-25 days for replacement of my mobile.
when contacted on your toll free no 1860 500 8286 on Thursday 6th Oct’11
Only the assurances were given that your job/complaint is under process.
So your customer has to chase with your various authorities for getting his job/work done.
I again Contacted on Toll Free No 1860 500 8286 the call was diverted by the receiver
to Concern department, I explained him my grievance immediately he replied Sorry Sir our
office is closed at 7.00 and your complaint will be heard next day, We take 15 working days for such type of job
(which should have been told me earlier.)
Such type of poor service /mental torture is getting from your World Renown Esteemed Company.
I hope that at least this mail will help me for Not To Trace/Chase your various authorities.
Regards
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Vaibhav Dhuri
SONY INDIA PVT. LTD.
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