Hello,
I would like to register a complaint against Cosmic Telecom, Micromax Mobile Service Centre in Belgaum, for overcharging in minor repairs and harassment for providing bill for the same.
On 13th June, i approached them with problem in track-ball navigation of my Micromax Q5 handset and they told me that cleaning dust of track-ball assembly will take care of the problem and would cost 200, and replacement of trackball would cost 450. I wondered why just cleaning is so costly and agreed for it anyway. Two days later, on 15th June when I went back to receive my handset I was shocked to know that they are not ready to provide bill for the work done and their attitude was worst to say the least. They now said that 200 is without bill and 450 is repair with bill. Finally the manager said if you need the bill it will cost Rs. 375. After some argument i had no choice but to pay Rs. 250 to have a bill for the petty work done without any part replaced! The lady receptionist, technician and the manager were all involved in the harassment and instead accused me of creating nuisance and said because it is a norm that we do servicing without a bill. I would like to know, what are the recommended service charges fixed by the company and why bill is not provided by service centres and it pains to imagine how many innocent customers are being harassed and looted in this manner. This is a scam. I expect an explanation and apology from the service centre and refund of unnecessary charges applied. My Jobsheet no. is 1509 and tax bill no. 764.
I would like to know what steps I can take to have quick action in this matter and also regarding legal action in such matters. My mail Id is [email protected]
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