Hi, this is Anupam Maithil complaining you for the careless attitude of your service center situated at Maansarover complex,
for its costumers. I use Micromax X-360 Handset and it really was a wonderful experience to use such a nice handset before
the problem occured. From the last two months my handset battery lasts only for 8-9 hours and I've been getting a problem
of "headset profile", I mean it is consistently showing headset profile though there isn't any ear-phone plugged to it.
Besides it, My headset screen got a cracked when i kept it inside my jeans pocket. I really want to get the front cover
changed along with headset profile problem. My handset still running under warranty period as it was purchased in march,
current year. I was completely oblivious about your service center services in Bhopal. When I went there in Maansarover
complex, the person sitting on counter gave me another address along with a mobile no. to contact on. As i'm working as
an M.R.(Medical Representative), my working time doesn't really allow me to take out time to go to this new address.
And i'm really sorry to say that i'm suffering only because of this kind of behavior. I would like to mention one very
important thing here that same thing happened to my friend Sanjeev Thakur, who has also been using same handset for
quite a long time. But when he left his handset on the service center to get rid of the headset profile problem, he came to
know that his mobile battery had got changed along with front cover. I'm deeply hurt to know this kind of non-sense
happening at your one of the service - centers. Anyways, i don't want to say ill-words about your company because my father
also uses your company's mobile. Now what i really want you to do or request to you to please look into the matter and
please inform me the best of options of how can get my my handset screen changed along with the software related problem.
At last i again would like to add that i've never expected this kind of thing from your company. If at all, i did expect
wonderful customer support like the features of handset you provide. Again sorry, but please take the appropriate action
regarding the matter.
Anupam Maithil (8109665406)
E.W.S.- 135, New Subhash Nagar, Bhopal.
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