Dear Sir
I purchased a Micromax mobile handset X-510 from "HUM TUM TELECOM, Jaipur (Rajasthan) bill no. 5776 dated 17/05 an amount of Rs. 3000/- but after one month & 15 days handset was not working (Properly Power Switches off) so I traced out their service book which was provided by the company address & I went to service center BALAJI TELECOM, 53, Mansarovar Link Road, JDA Market, Near RIDHI SIDHI Chauraha, Jaipur on dated 12-07. They kept mobile for 15 days & Service Eng. give me Jobseet No. WO20312-0711-75550, Request No. R1107FRAJ0129947 said me that your Mobile is DEAD & this handset go to Delhi for Repair. After 12 days I went to Micromax Service Center but BALAJI TELECOM is Colsed so I went to other nearly service center they told me that BALAJI TELECOM is parmanently Colsed so your Micromax Handset return after repairing & pick your mobile within 10 days from this Service Center so I back to my Home.
After 10 Days I went to Micromax Service Center Basement Near KOUTONS Showroom Meena ka Dhaba, Gopalpura Bypass, Jaipur & I asked for my mobile X-510 to sitting person in service center but he say to me see list when I saw complent list of Balaji telecom my name was here. then he say to me you comeback after 5 days. I asked why? He told me that your handset not receive from Delhi & this is show to in panding list & your handset will repair this service center so I come back to my home listing this answer.
After 5 Days I went to Micromax Service Center but they told me that your handset will repaired in after seven days than I ask again why? there sitting person say me that your handset is not repaired & show in panding list & said me that come after 7 days.
After I made Senior Officer of this service center than they called off my Handset Micromax X-510 after seeing my handset they told me your mobile handset is not working & Dead.
So I Humbly request to you sir, that please get my Handset Micromax X-510 repaired Soon or it may be replaced by new handset so that I may not suffer. I am very disappointed with the company satisfaction please give me a suitable suggestion what I do? other wise we will go to consumer court.
Kind regard
Umesh Kumar Sharma
LIC Carrier Agent
Plot No. 36, Pushpanjali colony,
Mahesh Nagar, Jaipur (Rajasthan)
[email protected]
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