Microwave Owen
Non attendence of complaint for more than four months

Dated 4th Sept

Customer Service Department,

LG Electronics India Pvt. Ltd.,

Plot No 51, Surajpur Kasna Road,

Greater Noida - 201306 (U.P.)

Dear Sir / Madam

We had purchased an LG Microwave oven Model MC808WAR, Sr. No: 804DRUFro1854 and to facilitate Uninterrupted and satisfactory post purchase working, we entered into a maintenance agreement with for three years (Ref; your No: HLP: JJ1556 dated 22/10)

When the microwave developed some defect in working in the month of June we made a formal complaint with your call centre. Despite reminders, no one from your company/service centre bothered to attend the complaint. This has caused me a lot of inconvenience and have reasons to believe that the concerned employees/agents of the company neither feel moral nor legal obligation to attend to customer complaints after taking the charges in advance.

I hereby call upon you to immediately refund me full money paid for the maintenence contract so that I may decide to get the microwave oven either replaced for repaired from the open market.

Notwithstanding I reserve the right of filing a complaint with the consumer court for claiming damages as also exposing your fake claim of providing service within 24 hours.

Dr. Sunita Parimoo

B-147, Kendriya Vihar, Sector 51

Noida 201307, Mobile No: 9811215123

Company: Microwave Owen
Country: India
State: Uttar Pradesh

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