Dated 4th Sept
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
Dear Sir / Madam
We had purchased an LG Microwave oven Model MC808WAR, Sr. No: 804DRUFro1854 and to facilitate Uninterrupted and satisfactory post purchase working, we entered into a maintenance agreement with for three years (Ref; your No: HLP: JJ1556 dated 22/10)
When the microwave developed some defect in working in the month of June we made a formal complaint with your call centre. Despite reminders, no one from your company/service centre bothered to attend the complaint. This has caused me a lot of inconvenience and have reasons to believe that the concerned employees/agents of the company neither feel moral nor legal obligation to attend to customer complaints after taking the charges in advance.
I hereby call upon you to immediately refund me full money paid for the maintenence contract so that I may decide to get the microwave oven either replaced for repaired from the open market.
Notwithstanding I reserve the right of filing a complaint with the consumer court for claiming damages as also exposing your fake claim of providing service within 24 hours.
Dr. Sunita Parimoo
B-147, Kendriya Vihar, Sector 51
Noida 201307, Mobile No: 9811215123
0 comments