Hi,
Customer Name: Javeed Miyan
Mobile : 9080850967
Email ID: [email protected]
Motorola phone purchased: Motorola MB300 (Back-Flip)
Cost: Rs.17, 600
Phone Category: Android Smart Phone (with the oldest Android OS version 1.5)
IMEI number : 353644040106108
Brand New phone with a lot of defects :
***I bought this phone on 9 July
Used for nearly 6 days only and then found about 8 different technical issues in the phone as listed below...
1- Calls get dropped every 4-6 seconds.
2- As days went-by there was no audio, no sound and finally no ringtone to know when the call comes-in.
3- Any wireless funtionality will not work. Like Internet or Wi-fi and the best part was Bluetooth as well.
4- The SD card gets locked-up frequently.
5- I found that the battery was draining very quickly. I charge it up for 2hrs but it drains down within 3hrs.
6- The screen hangs every now and then. (Very frequently)
7- Forgot the issue as its been a long time.
8- Forgot the issue as its been a long time.
Giving it to the service centre (Not a Good Idea) :
Had no idea what to do, so called up customer care and they asked me to contact service centre so I did and after reporting all these issues they said that I cannot avail the door-step pick-up facility when it was clearly informed by the sales person in CROMA store and the agent who I spoke to in the call centre confirmed that I can avail this facility so he denied and said that it will take about 2 to 3 weeks to get back the phone. I decided to deal with it later and kept the phone as it was, in my Computer draw and bought a new Nokia phone as no-human can possibly deal with all these issues in the phone and give it to service centre at the same time and be without a phone. So after I bought the Nokia phone, called up my friend who is a techie to have a look and get suggestion from him. He simply said that "THE INVESTMENT IS A WASTE OF TIME ON A CRAPPY PHONE LIKE THIS" give it to the service centre and thats the only option and they have to change the part which is responsible for wireless connectivity in the phone. So I finally gave the phone to the service centre on 01 feb after hours of fight over the phone to get the pick-up facility on January.
They had the phone and they raised some issues with the bill that it is not acceptable for warranty and then I went to the CROMA store and got another copy of the bill to shut their mouth. The funny part is that they checked the bill and then the person took the phone with him and after a week I called to check the status and they coolly say that the bill I showed was un-acceptable. My question is that if the bill was un-acceptable why did the guy take my phone and why did'nt he inform me then and there or they could have atleast called the next day or so to inform me about the bill issue. They were waiting for me to call them and until then the phone was used by somebody else who works in the service centre.
After all this, the phone was with them and there was no update on the phone or anything I was simply calling the customer care and they were not really helpful and one day I got pissed-off and yelled at the call centre executive and then he transferrred the call to his manager who in-turn called-up VIMAL KUMAR (Regional Head Chennai) and he again called up the service centre and blasted them over the phone and they gave back the phone the very next day changing the motherboard of the phone.
After the Service Experience :
After I got back the phone on 16 Feb that is after 16 days in the service centre I wanted to check if everything was working fine with it. Some of the issues were really resolved but some of them are still there inspite of my repetitions.
So I happened to call the customer care almost everyday to check with some of the options and their functionality of it.
But then I realised that the phone support was a BIG SCAM... As there was no soul in the company who can actually help a customer with a technical question. All they know is FACTORY DATA RESET and/or GOTO SERVICE CENTRE and nothing else. At this stage I am better than these egg-hatching idiots. Also 2 things to be noted in here is that THEY WILL DISCONNECT YOUR CALL when you say that you are not happy with the predefined answer (FACTORY DATA RESET and/or GOTO SERVICE CENTRE) or ask for a supervisor or you inform that you are recording this call, they simply disconnect the call.
2nd thing is that the managers promise you something like a call-back to follow-up with the issue and then you wait for them to call back but you end up only waiting and no callbacks. SO when you call them and check what happened to the last call, I get a response saying that there is no such manager working in the company now and everytime its a different story.
Now finally the point is that I am now fed-up with all this run around, I would have spent atleast Rs, 4, 000 running around and making calls and most importantly wasting a lot of my time on this.
I just cant believe or digest the fact that I actually wasted a lot of my time and resource on this so I would like to get the money back so that I can invest on a good phone and get compensated for all this.
Issues still on this so-called SMART HI-FI Android phone even after getting it back from the service centre after replacing Motherboard :
i) How to control data and monitor data usage in Android. - "APN on off" application available in Android Market (As suggested by the technical team of Motorola) But it is not for this phone at all.
(A false claim by Motorola)
ii) Camera Clarity and Resolution : 5MP picture size but it is not stored as a 5MP resolution picture rather compresses the size of the picture which in-turn degrades the quality of the picture. So technically it is not a 5MP Camera.
iii) How to backup contacts? (The Google Sync does not work for backup)
(Wonderful Security for a Hi-End phone provided by Motorola)
iv) Location Reporting if the phone is lost. (Which is available in a phone that costs just Rs.3000 but not in this so-called hi-fi phone and no answer from MOTO support)
(Best of All, No Bluetooth in this phone.)
v) Bluetooth is not at all present in this phone but the official website says that it has Bluetooth - MOTO Technical team's response for this is that "TECHNICALLY THERE IS NO BLUETOOTH IN THE PHONE" there is an App to make bluetooth work on this phone. The Question is that how come they advertise that bluetooth is available on this phone when it is completely dependant on a third party application developed by an individual and not a company and this puts our privacy on risk as we're forced to install a third party application developed by an individual.
vi) With regards to the same Bluetooth there is a completely new issue with it. While using bluetooth 2 issues,
One is that this phone is not or cannot be discovered by any other handset or laptop at all.
Two is that I cannot receive a file or anything from another phone or any other device, but I have to get access to their entire file-system and download it from my phone all this happens via bluetooth using my phone. Which simply means to say that I have to invade privacy of every other person from whom I want the file to be transferred.
To make it understandable I have to search their phone with bluetooth-search and ask them to give access for data transfer and then I have to browse through their folders and files and select the one I need and download. This also means to say that this phone does not allow the "Object-Push Technology" used in Bluetooth for file transfer which is the sole purpose of Bluetooth's very existence.
vi) Call Recording? - "Call Recorder" application available in Android Market (As suggested by the technical team of Motorola) But it is not for this phone at all.
(POsition of this phone in Android Market)
vii) Using this phone I am unable to sign-in to Android Market so sign-in issues to download apps - Response from Motorola Technical team is that I have to goto the service centre for sign-in issues. But days and months of my personal research on this phone and Android Markets simply says that this phone is not supported by Android Market and hence I am unable to Login.
If MOTO support agents are not helping customers in any ways why are these idiots employed, simply "For Hatching Eggs"?
There was one funny incident where the agent said that "Apart from the issues that you have with certain features I hope all the other features are working fine"
What other features does it have to get damaged? On top of it when the basic functions and related features does not work what is the point in having a so-called phone, its nothing more than a toy now.
Now again in May I got back all the issues again mentioned earlier, so people do not ever get into this scam...
Its simply a Scam than seling phones and service...
Hail Consumerism.
Will Fight and Seek for Justice till the End.
Regional Head number : 044-30688479 never works.
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