Hi,
This is regarding a Blackberry smartphone (Blackberry Storm 9530 3G) that I ordered and got delivered through Naptol. I ordered for a GSM version of the above mentioned Blackberry model for ~12K and got a 'shock delivery' of a CDMA model - which is absolutely of no use. My repeated attempts to reach Naptol at their customer care number - 09223516148 is greeted by someone or the other from the customer care with a standard reply - "Someone from our side would contact you within the next 48 hours" - and this 48 hours has never elapsed for Naptol and noone has contacted me until now.
Purpose of me sharing this experience of mine with Naptol is the following
- Hoping that Naptol will take this seriously, realize their mistake and reach out to me to take corrective actions
- To warn each and every citizen of India against Naptol - I have ended up making this purchase for an amount as big as 12K and got cheated - primary reason being that I saw Naptol advertisement in a leading english daily - 'The Times of India' and you attach some credibility to TOI. I am told now by my more aware friends that Naptol advertisements always comes in leading English/Hindi dailies so as to easily catch new preys.
If there is any positive action from Naptol side as a response to this complaint of mine, I shall get back to this forum, share my experience and even endorse Naptol - but at this point I have no reason to trust them. On the other hand, even this complaint is not attended to by Naptol, I have plans to intensify my fight for justice (through printed/online/visual media) to ensure that fellow citizens of my beloved country doesnt fall victim to these guys and Naptol runs out of business.
Anyone can reach out to me at 91 9986218474 for more information/help.
Thanks,
Biju
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