Hello Sir / Ma'am,
I would like to bring to your notice the horrible experience I had with the much touted Nokia Lumia device. I purchased this Nokia Lumia 710 device from one of the Nokia priority shops at Marathahalli, Bangalore on 13 April. For the THIRD time, I returned my Lumia smart phone for repeat issues - the phone has stopped connecting to 3G, poor audio / call quality (distorted voice), heating issues, screen flickering, getting switched off automatically sometimes. I have asked for a replacement, but Nokia is refusing that and asking me to take the same phone which they say is repaired.
I have submitteed the phone to Nokia Care at Marathahalli for the THIRD time on 13 May. You may find the details below:
Nokia Complaint Number assigned (through Nokia website): 1-12322520026
Job Sheet Number: 518465550 / 120427 / 21
Date: 13 May
Model: Lumia 710
IMEI Serial Number (*#06#): 359300048040795
Software Version: 1600.3015.8107.12070
Battery No: 07291
Charger No: 03466
My details:
Phone number: 8951831103
Email id: [email protected]
I have also contacted many people who had issues with their Nokia devices and NONE of them were happy with Nokia Care. They just want to fleece the customer even if the product is well within warranty period citing stupid excuses. You will NEVER get any replacement, however genuine the issue be.
Kind regards,
Sreejesh.
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