I am Zuber Khan, I am using cell phone of Nokia company model no- E63 (Red Colour). I am a regular user of Nokia products so I have Puurchased Nokia E63 (Red) from Sardar Ji Moblies, Abulane, Meerut on 31/01.
IMEI No:- 356939039167118
I am facing Two problems in this Handset
1) It's screen glass has automatically cracked during charging.
2) CAll waiting Indiacation is not properly Working.
For these two complaints I am going regularly to the Nokia Service Centre Opp. to Tanya AutoMobiles Near Baccha park from approximately last 2 months.
They Have told me the charges of glass 300/- & service Charge of 300/- total 600/- which i agreed to pay and said them to give bill of 600/-, they said the part will be avilable in 5 days I am going regulary to them but they are not giving response to me.
When i have got frustrated i asked them wheather I showld wait or not, there behaviour was so rude and blunt like they are giving me free things.
There final statement was " Kahin aur nokia care se ya market se pata kar lo itni jaldi hai to... warna wait kar lo jab aa jayega change kara lena..."
I said them why should i ask for product in market when there is authorized nokia care, he said " aur b bohot sets hai hamare paas ek hi thodi hai..."
There Care manager was not ready to talk even.
My set is under warranty then also I am ready to pay.
I want to ask what is care of a customer at service centre. No Regard No Greet...
I am a practising lawyer in Meerut Court.
Name :- Zuber Khan
Ph. No:- 09997626786, 09267227219
Complaint against Nokia Care, Opp to Tanya AutoMobiles, Bacha Park, Meerut
Cell Phone Model:- E63 (Red)
IMEI No:- 356939039167118
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