I am from Chennai and own a Onida Microwave owen (Model 25LTS22). Two months back the Owen was giving problem as whenever it was switched on, the entire power supply of the house trips off. I registered a complaint through the customer service centre.
An executive named Jayabalan from Adonis electronics, valasarawakkam (authorised service centre) came home on 6th March and checked the Owen and told there is no fault in the Owen and asked us to check electric lines. He collected 350 Rs as service charge and told us that in case if the electric line is having no problem, he will fix the problem in the Owen and he will not take service charge again.
Next day I checked with building elcetrician and found there is no problem in the line. We checked in other houses also, the same problem happened with this owen.
We called customer care to send the executive, they gave new complain number.
The executive came home again and checked the Owen again and informed us that he has to change some part and will bring the spare part once it is supplied to him. He did not turn up till 26th March. When we called him, he asked us to bring the Owen to Valasarawakkam service centre.
We gave the Owen at the service centre on 26th March. On 10th April the Owen was given to us back. The executive informed us that the problem is rectified and they have changed few parts like diode, relay etc and charged as 800 Rs.
But in the reciept there was no details like what they are charging the money for or what parts were changed. It was like a duplicate rent reciept. We fought with the service centre and asked them to atleast mentioned the parts modified. Also the machine was tested just for one minute with a use and throw paper cup with water. The service centre people didnot even had any suitable vessel to test whether the Owen works well. They said that for Owens they donot have anything to test and asked
us to bring it back if we face problems again.
A worst service centre I have ever seen.
Now one monthlater on 14th May the same problem has occured and we are not able to use the Owen. I called the customer care and registered a complaint agin, I dont know how many days they will take to rectify it. I am fed up with Onida services and decided never to buy Onida products or recommend ot anyone.
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