Sir,
I have bought ONIDA washing machine Model No.60FS, and my warranty period was expired on 27/11/09, on 09.01. there was a problem in my washing machine (water was not comming inside the machine), Technician named Mr. Vijayakumar came and rectified the problem and charged Rs.300/-, and the bill no is 7010/09.01. it worked for 20 days only and received the same problem i made the complaint no s 10011536381535, when he came he said that some water socket has gone and it has to be replaced at free of cost, but he was not having the stock, from that day onwards the problem started for me, till date the problem has not been rectified for me, now last 08th onwards the machine is not working for me.
When i called up for the Adonis, they asked me to lodge the complaint to customer care, my conplaint no is:10011536381535, which was attended by Balaji, he said that he will sent the technician, and one Mr. Arunkumar reached my place on last saturday and he too repeated the same thing that he is not having the stock he will replace it on Monday, till now no one visited my place.
Again I made a complaint on 15th No:10046336380776, there Ms. Saranya gave me local no. in Ambattur, when i called him, he said that he started the service centrejust 4 days before, all the old details has been kept in Padi and ifnhe has to sent the technician i have to pay again Rs.300/- only thenhe will send the person, i gave this message to your customer care person Mr. Balaji, he gave Adonis Branch Manager, Mr. John Vargees No: 9941009801 9941009801, who never came on the line, only today he came on the line and said that he has taken position only ten days before he doesnt know any old details, and its is mere waste to call him, I specifically asked him again is it mere waste to call him he again repeated the same answer. He asked me to go for the person to whom i paid the bill amount of Rs.300/-, I again called Mr. Vijaykumar, he immediately took the call and said that he has resighned the job.
I passed this message to your customer care people Mr. Rajan, he said he will send the technician today, but till now not even a single person has turned up. Just now i read the complaints about the company AdonisElectronis all over in Tamilnadu, no one is satisfied with this company, why do you keep such company has your service centre, They are spoiling your name. do you want this to continue?
I always go for ONIDA company, in my residence i have my lcd TV, Air condition, Washing machine all Onida only. Is it my fate that i went for Onida Washing Machine. Really poor Service.
Please sir take some immediate action against these people. Waiting for your necessary action
Regards
Kavitha.v
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