I am a DOCTOR residing in south Bangalore. we have a ONIDA washing machine Hydrofall 7.0 purchased in 2006. we took an extended warranty- AMC with the official service centre for ONIDA in Banglaore - ADONIS ELECTRONICS PVT.LTD. Sadly the machine started having problems exactly after the expiry of the purchase warranty. the service has been so bad since then that in the past 1 1/2 yrs we have been living more days with the machine NOT WORKING. The centre takes atleast 10-15 days to attend- that too after about 10-20 phone calls- from the customer care to the managers of the centre. their attitude is so bad that we just can't bear with it - But for the extended AMC Period expiring in 2012 - we would have disposed off the machine- The last complaint (right now) registered on 29 th nov- with complaint no.10111326383310- is yet to be attended till date (6 days) despite about 10 calls - and no sign of it either. This complaint has been a follow up of the previous- which they so called attended a day before it conked off again-(which they had again taken 8days to attend). so it has been a miserable experience with the ADONIS ELECTRONICS LTD.- Bangalore. It is sad that ONIDA relies on such companies to provide the service. please do something drastically correcting. DR. K. ANIL KUMAR, NO. 70, 4TH MAIN, POORNAPRAJNA LAYOUT, UTTARAHALLI, BANGALORE-61, KARNATAKA, MOBILE-9845009473, 080-26730183.
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