DEAR SIR/MADAM,
I HAD PURCHASED NOKIA 7370 MOBILE HANDSET FROM STAR TEK MOBILES PRIVATE LIMITED LOCATED IN SOUTH EXTENSION PART 1, NEW DELHI ON 10 MAY.AFTER USING FOR 4MONTHS, IT STOPPED WORKING.I HAD GIVEN MY MOBILE HANDSET TO NOKIA SERVICE CENTER AND AFTER 30-40 DAYS RETURNED OUR MOBILE WITH THE COMMENTS AND SUGGESTION THAT YOU PLEASE TALK TO THE PERSON FROM WHERE WE HAD PURCHASED THE MOBILE. WE APPROACHED TO STAR TEK MOBILES AND TOLD THEM ABOUT THE SCENARIO.MR.INDERJEET SINGH, MANAGER OF SHOWROOM SAID THAT YOU LEAVE THE MOBILE, WE WILL GET IT REPAIRED.AFTER REGULAR FOLLOW UP, EVERYTIME THEY USED TO REPLY THAT YOUR MOBILE HAS BEEN REPAIRED AND UNDER OBSERVATION.BUT AFTER 1 MONTH NUTHING HAPPENED AND THEY RETURNED THE MOBILE SAYING THAT WE ARE HELPLESS AND THIS CAN'T BE REPAIRED FROM OUR SIDE.AFTER THAT WE TOLD THEM TO EXCHANGE IT BECAUSE IT WAS IN WARRANTY PERIOD, BUT THEY REFUSED TO DO SO.
NOW IT MY HUMBLE REQUEST YOU TO KINDLY INTERVENE IN THIS MATTER AND GET IT EXCHANGED OR GET MY MONEY BACK. IT IS PRECIOUS TO ME AS IT WAS GIFTED TO ME BY MY SON ON MOTHERS DAY.
THANKING YOU
MRS.NEELAM JAIN
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