Hello Sir/Madam,
I purchase Samsung Galaxy Y (MODEL NO: Gt-s5360 ) (IME: 351852050908291) on 06/14.My phone was dead in less then a month from the date of purchase, I hardly used it for 3days during this period. I shocked with the performance of Samsung mobile service center, as I approached Samsung service center they first informed me that there is a problem with software on 10th july. I was filled complaint against my mobile with Samsung service center with complaint no:8444188660 & Bill no:4134589717 (IME: 351852050908291) at MOBI SERVE, Shop No F1,! st Floor, Elephant House, Ameerpet X Roads, Hyderabad-500016. Phone No: 040-44113323
On the next day I came to know that there is a major problem with the board they promised to change the board and they said that this problem will not arise again. I brought my phone back on 17th july but to my surprise the same problem has been arise on the same day of delivery (i.e., on 17th july). Next day as I approached the service center they are not in a situation to explain the cause of failure. So I demanded to replace with new mobile they are not in situation to replace my mobile with new mobile, But i want my cell phone to be replaced by new set since it is a major problem it may repeat the same problem even after service. I was filled the second complaint against my mobile with Samsung service center with complaint no:8444174429 (IME: 351852050908291) at MOBI SERVE, Shop No F1,! st Floor, Elephant House, Ameerpet X Roads, Hyderabad-500016. Phone No: 040-44113323
I will appreciate the urgent action regarding the same complaint to replace of the Handset as there is production or manufacturing defect in the handset.
Kindly take the action in the same matter and arrange to change my handset
Thanks & regards,
Prabhu Charan
Email: [email protected]
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