Gurantee of mobile not given
Non Refund of payment
Sir, my wife has purchased a mobile from Planet M Retail Ltd for me as a gift which had some problems under Gurantee Period from Planet M having Head Office at
M/s. Planet M Retail Ltd
Techweb Center, Ground floor
New Link road, Behrambag
Jogeshwari (West) Mumbai - 400102
Local Office At :- Planet M Retail Ltd
1 st Floor, Fun Republic
Dhilloh Complex, kalka Shimla Road
Manimajra, (U.T)
. Sir, I got the same repaired, but I did not get my any refund inspite of my letters and personal visits. The detail is as following :-
1. I had produced the bill and the Guarantee card which bears the serial no 005312 dt 25.12.2009 to your persons here in Chandigarh, The guarantee validity is up to 24.12.2011 which is duly signed and stamped by Planet M, 5-6, Fountain Chowk, Ludhiana. The same was produced at Planet M Chandigarh. The Photocopy of the Bill and the guarantee card is being attached for your ready reference
2. I am very well conversant with the guarantee rules and to avail this I personally went to your Planet M in Fun Republic, Manimajra, Chandigarhand it is they who refused to entertain me on the first instance and after requesting many times and showing them the guarantee card they reluctantly agreed to get it repaired. They had issued a Service Job Card No P 06326 DT 24.01.2011.to get the mobile repaired but the repair was not carried out by them, which is a question they have to reply to? The photocopy of the same is again being forwarded to you
3. Sir after a numerous telephone calls and personal visits, your staff expressed their inability to carry out the repair work and straight away refused to entertain the guarantee given by planet M. At one instance your staff personal misbehaved with me and with a great difficulty I was able to collect my unrepaired mobile from them.
4. Sir I then visited the Samsung Service Centre who then took the mobile for inspection vide their JOB Card No 4104078356 dt 31.01.2011.). An estimate of Rs.4750.00 was prepared by them and a time period of 15-20 days was demanded to carry out the repairs as the touch screen was not available with them. It was then clearly mentioned by them that the mobile does not carry any warrantee by the Samsung Company. (Which is evident from their JOB CARD .The extended guarantee was given by Panet M and it was Planet M who should entertain it and not SAMSUNG was clearly mentioned by the Service centre.
5. Sir again with the Job Card of Samsung Service Centre, I visited the Planet M at Fun Republic, Manimajra and the behavior I met at that time was totally uncalled for. I was abused by your store personals for coming again and again for one thing which had been earlier refused by their principals at Mumbai. Your store manager told me that Planet M is at Loss and is on the verge of closure and they are hence not entertaining any further expenses by giving guarantee or spending money from their pocket on such valid guarantees.
6. On every visit a new person would introduce himself as the Stores Manager and would listen to my complaint and the inadvertly refuse to be able to help me.
7. Sir I have written to you a number of registered letters for sorting the problem. The postal proof of the same will be submitted when & where required. Many telephone calls to Mr. Rakesh (9888893932) proved fruitless and your are levying false allegations on me which is heart rending.
8. Sir mobile is a device without which nowadays a man cannot think of going anywhere. My business and the connectivity with my relatives and friends is all on mobile. I was handicapped without a mobile and so got it repaired by paying from my own pocket from the best place who gave me the mobile within hours after repairing it.
9. Sir a National Company like Planet M (A Vediocon Ltd Company) refuting a justified claim is totally uncalled for. An amount of Rs.4152.00 is not such a heavy amount. The expenses that I have incurred in visiting Planet M offices, writing registered letter to your offices here in Chandigarh are much more, but as they have given a guarantee for a product it is your moral and legal liability to full fill it and is my right to claim it from them, which you may please note.
Sir, here it is needless to say that as they have refuted the claim I am forced to seek legal help from the suitable Court Of Law to protect my right. Sir, I request you to please help me to get my claim amount along with expenses incurred by me. I will be highly obliged
Sunil Sharma
SCF 25, sector 18-D
Chandigarh
9876757570 Email :- [email protected]
0 comments