Dear Sir,
I had purchased a Whirlpool fully automatic washing machine WM 123-NXT 621P – Frosted Grey (6.2kg) from Bismi Home Appliances, Ernakulam, Cochin on 20th July vide invoice no: 283643 in the name of Mrs. K. Vijayam.
The machine stopped working on 13/09 and we promptly lodged a complaint at their Service center at Cochin the same day – Complaint No: 11158. On 14th, their engineer came down and inspected the machine and told us that the board is at fault and needs to be replaced. He told us that he will bring the part the next day. I regret to inform that till date, no one has come to rectify the machine.
When I call the service centre, they keep giving me some excuse or the other saying that the part is in transit or the engineer is out on call. Yesterday, in the morning they told me that the part has come and someone will be sent to install it. When no one turned up, I called them in the evening and they told me that the part has not been received yet. Today, they told me that since this is a new machine, only the whirlpool engineer is supposed to look into the issue and he has to come from Chennai.
To make a long story short, I would like to tell you that my machine remains unattended for the last 8 days and I still do not know when the engineer is going to come. I have piles of dirty linen which needs washing. The least those guys could have done was to give me a standby till this was sorted out.
Since my machine is only 2 months old, and for all the hardship they have caused me, ideally they must either replace my machine or give me a full refund. Otherwise, I shall definitely explore other options to get a just remedy.
To be quite honest, I am amazed at the way the service center behaves on the phone. Nobody wants to take any responsibility and they keep transferring the line to one another. Being in the service industry myself, I can understand how irritating this feels. I cannot believe that a company of Whirlpool's stature treats its customers thus.
“Where ignorance is bliss, even God cannot help.”
Sincerely,
Balachander Gopinath
Cell : 91 - 94464 - 46195
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