Dear Sir,
My self Praseeth Prakash, s/o Late Mr. Prakash J Poovattil and Motty Prakash.
I am one of the LPG costumer of M/s. Prashanth Gas agency, cherthala, Alappuzha, Kerala. My consumer No. is 6544, consumer name M/s Motty Prakash (my mother). After successfully using this agency for many years, I recently experienced a terrible problem.
Now I am shifted from Cherthala to Alappuzha.
I had go to M/s. Prashanth Gas Agency, cherthala for with transfer voucher and submit a Xerox copy of identity card, ration card... etc and submitted the same on 12/05/ 2012. They told me that, they cannot be transferred 2 cylinders, because of some DATA problem in there office (means In Barath agency data only 1 cylinder for this consumer, because of some data entry mistake of employee in Barath Agency) and also they promised me, they will sort out this cylinder issue with in a week, but still we have only one cylinder in our transferred document. As per our DEPOSIT paper we have 2 cylinders and for many years we are using the same.
Now this agency is told me that, they are helpless, because Barath Agency head is not responding and also didn't get any reply from Head. Frankly am informing, the employees of this Prashanth agency is poor quality people, they don't know how to behave to the customers and also they don't know how to handle the issues of the customers, especially M/s LATHIKA (front office), her attitude is like a poor quality government staff.
The DATA entry mistake of your Agency is not a customer problem, we need the solution at the earliest. Because last 6 months am waiting for the output from your agency.
Expecting your Favorable reply.
With warm regards,
Praseeth Prakash
Contact no: 8891037708 & 0477 2617711
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