Indane Gas
Someone is stealing the Gas

Hello Sir,

This is to inform you, that I Animesh Sarkar, resident of DumDum, Kolkata, have been the customer of one of your Dealers "Dum Dum Gas Supply Agency" based at 213/3 Dum Dum Road, Kolkata - 700074, Kolkata. My consumer no is: 758798.

I had registered with your automated GAS booking services with my mobile number. Past 3 months someone has been booking with my consumer number and I have got SMS from your end but Gas didn’t get delivered to my residence.

The booking number is: 3152

Memo no is: 3565

The booking reference number is: 412468

Memo no is: 3460

I am normally out of Kolkata and this is why I could not contact your Dum Dum Gas Supply Agency. Today I’m in Kolkata and I have some free time. So I decided to ask your Dealer about this and they told me they cannot help me regarding the issue, because they told me there is a signature on the slip and so they think they have delivered. But the signature doesn’t belong to my wife nor to me, or anyone in the family.

On the other hand on my Gas booking book, there is no signature of the delivery person who will put the entry and sign if he has delivered the gas – which is proof enough that the gas was not delivered to my home. I informed this to the gas supply guy, but they told me they cannot help me.

Can you please help me with a right solution? I think your automated GAS booking system has some problem. I am saying this because I had registered with my mobile number. Then how can someone else book with a different phone number? I also got an SMS that my Gas was booked and will be delivered shortly, and I also got SMS that the gas was delivered. How is this possible? This means someone is stealing the gas on its way to the delivery using my name/sign?

My family is out of gas today, and we cannot cook for the last week. I think that these gas supply guys are involved too because now they are saying they cannot deliver anymore gas cylinders since the limit of 6 cylinders has already been reached.

I also contacted the Customer Care center, but I think it will be more effective if you can please see into the case personally. This is important as such dealers are maligning the image of Indane Gas and Indian Oil in general. Since, you are the Area Manager, I thought informing you of such frauds and mistreatment with customers should be dealt with by higher authorities firmly, that is You.

I will be highly obliged if you can please look into the matter and do the needful asap.

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Thanks & Regards,

Animesh Sarka