SIR,
This is with reference to the product i purchased from ypur company in early august last year. I am a resident of Ludhiana, Punjab (INDIA). I had purchased a fridge of your company last year. Initialy all went well but of late i have been realy facing many problems in terms of its cooling. Since 1 month the fridge is nt cooling at all and despite of repeated attempts to register a complaint i have been unsuccesful. Many supervisers came and rectified the problem and went and again after 2 days the same problem started. They have visited 5 times, but the same problem persisits. Its actualy shocking to see how a top company like yours could be so irresponsible towards its own consumer... Ihave failed to understand whether if i m at fault to have purchased your product or if the company is at fault, which is why they are not even bothered to lookk into our problems. I just would like to request you to please look into the matter without any further delay so as to avoid loosing your customers and spoiling your reputation. I would like to mention here that i want the company to replace my fridge as its still under the warranty period. Hope u will oblige your customer by sorting out this problem as soon as possible., or else i would b forced to go a step further. Looking forward to your kind support. THANK YOU
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