Dear Sir / Madam
I have purchased 500 Gm of Dabur Honey from one of yours retailers in
New Mahavir Nagar shop name is Vimal Medicos Wz-39B, Krishna Park, New
Delhi -110018 for this i have paid Rs 155/- but honey is impure how do
i check this .and what you people will help me to get away from this
problem . there is some hard material (is is like sugar which is got
hard) in bottom of the bottle which i have purchased yesterday .but
technical honey is not get hard like sugar i think yours honey is
im-pure .if you required snap of this bottel i will send that on yours
mail again please call me or do some necessarily action as soon as
possible other wise i will go to the Consumer Court
Regards
Amit Sharma
L2/48 FF New Mahavir Nagar,
Tilak Nagar New Delhi -110018
Contact no 9810386962
this is the reply i got from company
Consumer Cell [email protected]
Mar 14 (10 days ago)
to me
Dear Sharma Ji,
We appreciate your interest in Dabur India Ltd and your continued
support for our products. Let me also take this opportunity to assure
you that all our products go through stringent quality checks to ensure
that consumers always get best-in-class products.
Honey is a natural product and is a mix of natural components like
fructose, glucose etc. In winters or sometimes during usage, the glucose
fraction of honey tends to crystallize and separate out from this
super-saturated mix, giving the impression as mentioned by you. This
crystallization can also seen when Honey is refrigerated. This
crystallization aspect has been clearly declared on the product label
too. If you put the bottle in warm water or keep it in the sun, Honey
tends to return to its original form.
Let me reassure you that Dabur Honey is pure, even if it
crystallizes. We have checked our control samples and find them in
order.
Your feedback is extremely valuable to us and we would take all
possible steps to minimize the inconvenience caused to you. One of
representatives would get in touch with you shortly to check the
product, collect the sample and make necessary replacement.
Hope this answers your query. Look forward to your continued support.
Warm regards
Consumer Cell
Dabur India Ltd.
&--Original Message&--
From: amit sharma [mailto: [email protected]]
Sent: Tuesday, March 13 5:32 PM
To: Consumer Cell
Subject: Honey is impure in bottle Dabur Honey
Dear Sir / Madam
I have purchased 500 Gm of Dabur Honey from one of yours retailers in
New Mahavir Nagar shop name is Vimal Medicos Wz-39B, Krishna Park, New
Delhi -110018 for this i have paid Rs 155/- but honey is impure how do
i check this .and what you people will help me to get away from this
problem . there is some hard material (is is like sugar which is got
hard) in bottom of the bottle which i have purchased yesterday .but
technical honey is not get hard like sugar i think yours honey is
im-pure .if you required snap of this bottel i will send that on yours
mail again please call me or do some necessarily action as soon as
possible other wise i will go to the Consumer Court
Regards
Amit Sharma
L2/48 FF New Mahavir Nagar,
Tilak Nagar New Delhi -110018
Contact no 9810386962
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