IRCTC
Pantry food

Dear sir/madam,

we had travelled in kanyakumari exp, no-6381 on 14/5 coach no S-10 seat nos -49/50/52 ticket no-72072411 pnr no-8240125291. as per the rules of irctc all the trains and the necessary service providers have their respective complaint books. when we travelled in the train and during the lunch when we asked that why is there no chapati in the lunch they said that it is as per railway rule that there is only a small portion of riceof 250 gms with a sabji and sambar tied in a aluminium packet tied with rubber band with no water and curd available in the afternoon. i being a vigilant press reporter i thought of going into the details and found that the manager mr. anil (name not told by him) said that he can serve only these things and nothing else he was rude and angry on my querry.he didnt bother to answe my question and was neither ready to share with the complaint book, so i am forced to do it online as i was on my religious pilgrimage to sabarimala.can indain railways tell me that why is not the complaint book given to any other person (TC), or railway staff as the pantry manager will not like any complaints against him or the contractor. i think there is canteen contract racket going on as this has happend many times that we have to eat whatever they offer and not what we want (prescribed by railways). if possible i want railways to take action against the pantry manager and have a person from the railways who has surprise checks in the pantry and also interacts with passengers. if a person of my cadre who is related to press is not giv en the complaint book how can a common man expect to write a complaint against them. later we ordered food for dinner and while paying the money we demanded for the complaint book, but still he didnt give it, please advice as to where to send the money. please take the complaint seriously.as i would like to get a reply and feedback of this complaint,

no-k5n

kirti nair

9823197052

reporter (samaj satta) pune,

rohiniash@hotmail.com, anvasdev@yahoo.com, samaj.satta@yahoo.com

Company: IRCTC
Country: India
State: Maharashtra
City: Pune

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