Dear Sir,
I am a consumer of (KTL 264) Kerala Water Authority since 1997. I have been paying the bills without water since 1997. So far I received297 units of water. Two weeks ago I met the Executive Engineer of Kerala Water Authority Office at Thiruvalla and informed the case to him. On the spot the Executive Engineer called someone at the Mallapally office and informed them to look into the matter.
Second day, someone from the Mallapally office met me at my home and informed me that your current connection is no more usable, which is blocked with mud and dust. I need to alter the connection in my expenses.
Next day morning I met with the officials at the Mallapally office and completed all the formalities and did the alternation by paying the expenses from my part.
Unfortunately, after all these pains I didn't get a drop of water as of now.
I have been calling the Water Authority office at Mallapally without any use. Every day they have new stories, last story was the main pipe line was broken, which is under repair by contractor.
I would be extremely grateful, if you could kindly sort out the issue.
Sincerely yours
Kassim Kutty
[email protected]
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