November 21
From :
Damodaran, S.
19B, Ever Green Apartment,
Pocket - C,
S.F.S.
Mayur Vihar Phase III,
New Delhi - 110096
Mobile : 9650384316
Subject: UNSATISFACTORY SUPPLY OF DRINKING WATER: AQUAFINA MINERAL WATER JARS OF M/W PEPSI COLA INTERNATIONAL
Dear Sirs,
We are a regular customer of M/s Pepsi Cola as a consumer of Aquafina Mineral Water
Jars for the last 7 years.
During the recent past we are finding the supply of this water is very irregular and unsatisfactory even if it is booked with the Aquafina Customer Care Centre contact Number 011-41848484.
On November 15 a request was put up with the above Customer Care Centre vide the Request No. 1544 and it was promised by Ms. Arti that the supply of Water Jars would be made by Tuesday, November 16.
Today it is Saturday, 20, and till date the delivery of the water Jars has not been made.
From Wednesday November 17 onwards several calls were made to the Customer Care Service representative at New Delhi, Mr. Rakesh Roy on his Mobile Number 9810246160, and every time he assured that the water would be supplied immediately, but without any result.
This Morning also Mr. Rakesh Roy was contacted, and he has assured to supply the water by this evening, i.e. on November 20 (evening).
Yesterday, on November 19, Ms. Simi Mehta Customer Care Manager, was contacted at the Regional Office of Aquafina at Gurgaon and explained her with the problem we are facing to get the Aquafina Jars through the local Customer Care Centre. Ms. Simi Mehta has promised to get the water supplied immediately. It was also explained to Madam Simi Mehta, that we would be forced to go for another brand of Water which we want to desist vehemently.
We are still waiting for the above Officials of the renowned Pepsi Cola to take action on our request of the water immediately.
Wishing all the best to the Team Members of M/s Pepsi Cola
With best regards,
Damodaran, S.
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