Dear Concerned,
I have bought a sofa cum bed from Durian Industries Ltd., 2/69, W.H.S. Kirti Nagar, New Delhi-110015,
India which was delivered on 20 Aug which is still in warranty. Within 3 months this sofa cum bed has developed problmes with its functioning. We contactd Durian customer care in November and they sent one service person who came, inspected and said the lever is not working. He said he will get it replaced within 15 days. But no one after that came or even responded to our dozen of calls to Durian
Customer care at 91-011-61105599. The Request No for this complaint is 184907. Almost 4 months have gone by but this problem has not been resolved.
Customer care each time promise to get it repaired but absolutely no action has been taken till date.
In the month of December we also sent Bill Copy and Warrenty card Copy to cusomer care as requested but again nothing happened. Around 3 weeks back we received a call from one Mr. S.P. Aggarwal (Care taker) as he told his name after repeated callings to customer care, he also promised to take action but again nothing happened.
Last we again called customer care on 12/3, executive said that she will get the problem resolved in 2 days and again promised call in 10 minutes but again as expected from this comapny, nothing happened, not even a single call from any one.
I am rally frustated at this bahaviour of this so called reputed company with so called 5 year warranty.
Now this piece of furniture is useless to me. I demand either complete refund or immediate replacment of this product. This has already caused me lot of pains and agony.
Please help me out of this mess and save me from this comapany as they take their customers
for a ride literally.
Product details are as follows
Name: Sofa cum Bed
Invoice No. 370
Date of delivery: 20/8/10
Thanks
Puneet Mishra
91-9818478433
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