I have purchased a Prakhar Console from Evok Shipra Mall on the 12th August and the sales person committed the delivery will be done on the 17th.
Sales Order No: SM/910444
He also confirmed that we will be getting a call from the store before sending the same to check the availability.
On the 17th there was no call till 7:30 pm, on calling the person he very bluntly replied there will be delivery today, ‘Kal Hoga’
On asking further he banged the phone down.
I then called again and asked him to connect me to the Manager, he said he will call me back in 5 minutes.
Again I gave a call after half an hour and the funny response was that he forgot the Manager was on weekly off!
Then a 2nd person came in the scene and said the table will be delivered on 18th for sure….
Now 18th came and again there was no call till 8:00 PM….
On connecting the person said that the transporter got sick and has ran away to his home and locked the vehicle having the goods…..
The table will be delivered on the 19th….!!!
What a humiliation of the customer!!!
The payment is taken 100% but the customer satisfaction is in negative!
There is no call nothing….no courtesy……
I really want strict action against this store and want to understand is Evok a brand store or a local furniture shop???
Regards,
Astha Bansal
9871266936
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