EVOK Furniture/ Hindware Home Retail Pvt. Ltd
Defective goods

I had placed an order for "Irene Coffee Table with 4 Stools" on M/s Hindware Home Retail Pvt. Ltd. as per the following details.

Item Code: IT00025485.

Sales Order No. 1003SO/11-12/000590, dated 22-6.

Sale Value: Rs.15, 960.00

Expected date of delivery (EDD): 05-7

The company delivered the ordered furniture item with much delay, well beyond the EDD. Further, though the item was okay initially, within a few months the joints (specially at edges) of not only the table but also of all the four stools started cracking up, either because the wood was unseasoned or the workmanship was shoddy.

After the matter was brought to their notice, the company sent a workman who repaired the damage and re-polished the table and the four stools in September.

Now barely two months later, the cracks have again appeared!

I want the company to remove the defective items and either give a quality replacement or refund the price.

Thanks.

(Hari Prakash Mishra)

Sector 57, Gurgaon 122002.