I had purchased 2 single seater sofas during the Sale period for Rs. 9, 800 each and made payment for Rs. 19, 600 in advance. I was promised delivery within a few days, however as I preferred the delivery to be on weekend, I ask them to deliver it after a week. When I recieved no calls from the showroom for the delivery, I called up the Durian Showroom and spoke to Rajendra - the store manager. He told me that he will check and call me back in 5mins. After 1 hr when I did not recieve any call back, I called back and was told that they can deliver only 1 of the sofa as the other piece which was also the last piece was damaged. When I enquired why this was not told to me sooner, the person has no answer. As an alternate, he told me to keep 1 sofa and buy something else or he can give me another 1 seater in some other design. I told him that would not make sense and I would prefer to get a refund of the money paid. He told me I would get the cheque within 15 days. When I asked that when I have paid in advance, why should i wait for 15 days for getting the money back, he again had no answer. When I demanded to speak to a customer relation office, his response was that he was the only point of contact and I could not contact anyone else.
Next around wednesday, he called me and told me that he had another cheaper sofa, for which he had 2 single seater which he could give me for the same price. I agreed as I wanted a pair of sofas before the new year party. It was supposed to be delivered on 29th Dec. That never happened. Then he said it will be on Sunday, 30 Dec. I spent the entire weekend staying at home to recieve the delivery and again I did not recieve any follow up. When I called, I was told that again when they opened the box, the sofa was damaged and hence no delivery. (Does Durian have only damage furniture.) Anyways I am now tired of the crap this person is giving me. I want my entire money refunded along with the interest which my credit card company is charging me. I would also be interested to know, If i can be compensated for the mental trauma and the disheartment i have to go through of not being able to be a good host during my house party.
I would be more than satisfied if my original order is delivered to me today.
If Durian has a customer care department, then please call me on 9922446764.
Regards
Umang Chirima
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