I have agreed for the health policy wherein i gave my credit card for the EMI option.
But without my approval they used my card and swiped for the complete one time payment. when i called customer service they dont want to cancell the policy but they told it will be converted to EMI . Escalation department people called and they confirmed its being converted to EMI and it will reflect in the next statement.
when i called my credit card and found its has not been converted,
I called customer service for cancellation they wanted the cancellation charges of about 1400Rs.i scolded them like anything as the escalation person comitted if the amount is not getting converted to EMI, i will have my full amount refund.
Because i scolded the service agent dropped off the call, i got angry as he speaks only about the cancellation charges and i'm telling its not my fault you people charged with out my approval. So i called the customer service again, they now saying i need to pay 3100 Rs and its one month more .but my first call on Nov 1st 2009 is for cancellation request which they didnt process, . i'said if you people prove that i have approved for one time payment through the recorded call i will be ready to give complete policy amount they are not agreeing but they just wanted cancellation charges for cancelling the policy even though the mistake is from their side.
ICICI Lombard is a cheat, they are playing with customers money with customers approval and no proper customer service is being provided. I have recorded conversation which i had with the customer service.
I 'm going to take legal action against these people for cheating me.
ICICI Lombard is a cheat, Fraud and irresponsible service provider.
I have never seen a cheaters like this before in my life time.
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