Dear sir,
my wife was pregnant and we were looking for cordblood banking serivce, we have decided to go for lifecell international, but later we decided not to opt service from lifecell due to improper service issues informed to me by my peers. however we have already filled the contrat form and ecs documents for installments, hence we informed life cell to cancel the contract, we have also received a call from their call centre regarding the payments but we informed that the serivce is not opted and they should not proceed with ecs installments. however they ignored the request and deducted Rs 6250/- from my back account. ive been requesting them for refund since 23rd august but they have not reverted to me yet. yesterday i recived a chq of Rs 1250/- only and they have deducted Rs 5000/- for unknown reason and no one is answering my calls too.
request you to kindly look into the matter as we have well informed the organisation for not opting the serivce but im charged Rs 6250/-
ive contacted Mr Deval at life cell surat branch.
his contact number is 09824106662
below is the attached communication done to lifecell customer service.
Re: FW: Cancellation of Contract - Mona Jeegar Baria
JB ([email protected])
[email protected];
Sunday, 16 October 9:50 PM
Im more than glad that ive not opted for lifecell. pls revert to comsumer court. you had more than enough time to refund the amount.
From: JB Subject: RE: FW: Cancellation of Contract - Mona Jeegar Baria To: [email protected] Date: Tuesday, 13 September, 11:30 PM
This is very much unprofessional. how can you claim yourself No.1 in business when you cant even co ordinate within dept. first you take my money even though i did not opt for your service which was well informed in advance and now your are not even bothered to refund that amount to me. i understand that couple of days means 2 days.. 2 workings days to be precise in your corporate terms.. but now its been more than 10 days. Jeegar J Baria
& On Sat, 3/9, [email protected] wrote:
From: [email protected]
From: JB To: [email protected] Sent: Tuesday, 20 September 7:17 PM Subject: RE: FW: Cancellation of Contract - Mona Jeegar Baria
as expected no revert. first mail sent on 23th aug- 2011 i want my money by end of 20th sept in my HDFC Savings Account No.: 00671050182092 IFSC code: HDFC0000067 amount 6250/- im approaching consumer court if this is not done..
Jeegar J Baria
& On Tue, 13/9, JB wrote:
29-Oct-11
Subject: RE: FW: Cancellation of Contract - Mona Jeegar Baria To: "'JB'" Cc: "'Saranya'", "'Ramya. V'", [email protected] Date: Saturday, 3 September, 7:21 PM
Dear Sir / Madam, With reference to your below mail, we regret the delay in reversion. We request you to kindly provide us couple of days time for the resolution of your query. Kindly bear with us in the interim and extend your kind co-operation. Warm Regards, Catherine Client Relations Team
Toll free: Helpline: 96 77 11 22 33 www.lifecellinternational.com
From: JB [mailto: [email protected]] Sent: Wednesday, August 31 1:06 PM To: customercare Subject: Re: FW: Cancellation of Contract - Mona Jeegar Baria
dear sir, its been now over a week. kindly refund the payment immediately.
& On Wed, 24/8, customercare wrote:
From: customercare Subject: FW: Cancellation of Contract - Mona Jeegar Baria To: [email protected] Cc: [email protected], "'Saranya'", [email protected], [email protected] Date: Wednesday, 24 August, 2:35 PM
Dear Madam, We acknowledge the receipt of your mail. We will revert to you at the earliest. In the meanwhile, should you wish to speak to us, we are available on the following numbers. Warm Regards, Razia Client Relations Team
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29-Oct-11
Toll free: Helpline: 96 77 11 22 33 www.lifecellinternational.com
From: JB [mailto: [email protected]] Sent: Tuesday, August 23 9:27 PM To: [email protected] Subject: Cancellation of Contract - Mona Jeegar Baria
Dear Sir, we have decide not to opt for lifecell international due to service issues. however before this decision we have submitted ECS form and chq. We had informed local executive Mr. Deval for collecting the kit from us and returning the forms and chqs but unfortunately it was missed out from his end. few days back i received a call from your call centre informing about the ECS dates, where i informed him that we have not preserved stemcell via lifecell and should not proceed with ECS instalments, surprisingly the request was ignored both by call centre person and Mr. Deval. request you to refund the deducted amount of Rs 6250/- immediately. snapshot of transaction is attached. Contract no. 111100088 - Mona J Baria. Surat.
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